after-sale Assistance-badge-Support & Service

Support & Service Policy by ARECH

Support & Service is the Technical Department what will assist you after-sale process. Is something what we take seriously for all our clients, and we offer lifetime service for our products, followed by Full Assistance and Services.

Support & Service from Technical Department (contact and program):

      • Working hours (Monday-Friday) 08:30-12:00, 13:30-18:00
      • Online response time: 24 hours service response
      • Technical service phone: 86 755 2919 1985 (Working hours: 08:30-22:00)
      • Technical service email: technical@arechtech.com
      • WeChat: 131358057268
      • WhatsApp: 13158057268

Service case cover:

I: Hardware failure in the display, include: LED module failure, power supply failure, connector failure, controller failure, software failure, etc.

II, Software failure in the display, include content management failure, configuration failure, program failure, intelligence setup failure, etc.

III. Technical guidance for the project demands include simulation schematics, power distribution diagram, and technical support for your bidding.

IV. On-site service is available

ARECH responsibility for Support & Service:

Our service team is built to complement the technical teams of our customers by offering specialized services and skillsets not typically found among corporate IT teams.
Our experienced professionals can also help with staffing during busy periods or when customers don’t have adequate staff for the issue at hand.

We provide peace of mind by offering an experienced support system of ARECH.
Our team is available around the clock, including weekends and holidays, to ensure maximum uptime for both hardware and software.

We can relieve your team of the burden of acting as the liaison between operations, media brokers, owners, and display manufacturers.

We guarantee to all our clients, quality and function well for all our products, we stand for the higher level of LED Display products. And always we try to improve and adapt to the new technology, and create new design to be on top level all the time.

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