after-sale Assistance-badge-Warranty & Guarantee
after-sale Assistance-badge-Warranty & Guarantee-2

Warranty & Guarantee Policy by ARECH

Warranty & Guarantee document supplements the ARECH Terms and Conditions of Sale, in case of any contradiction or inconsistency, the later will prevail.

Who is covered by this assurance?

This warranty is granted to end users owning ARECH products.

What assurance is covered by warranty?

Firstly, ARECH warrants that its products, when delivered in new condition, in original packaging. Sold directly and used in normal conditions, is free from any defects in manufacturing, materials, and workmanship.

Secondly, the warranty shall apply only to the extent that the products or any parts thereof have been installed and serviced by skilled technician personnel certified by ARECH.

Thirdly, the warranty shall only apply if the mandatory preventive maintenance actions as described in the technical documentation have been executed. And, the warranty starts on the shipment date of the products. If ARECH is responsible for onsite acceptance, the warranty starts when the product is taken into use.

      • The warranty period: 3 years warranty for Cree LED’s
      • The warranty period: 2 years warranty for Nationstar gold-wire LED’s

What warranty assurance is not covered?

Firstly, the warranty does not apply to consumables (lamps, liquids, filters, reflectors, fans, pumps, power supplies, etc.). Secondly, the warranty does not cover defects resulting from improper use, failure to follow operating instructions as mentioned in the technical documentation.

And, this warranty does not cover defects resulting from accident, unauthorized alteration or modification of the original condition. Or product being connected to or used in combination with other equipment, products, or systems (hardware and/or software) not compatible with the product. Or not respecting the installation requirements as defined in the installation manual (such as high temperatures, humidity, dust, power surges).

In no event shall ARECH be liable for any defects, failures, loss of or damage caused by or resulting from wear and tear, any external cause.

What Guarantee we will do and offer to our client?

ARECH will be responsible for repairing any defective parts under warranty and returning the repaired ones to the client. And we also provide some free accessories, for example, power supply, modules, and control card to facilitate maintaining.

What will not do?

Pay shipping, insurance or transportation charges, or pay any import fees, duties and taxes.

ARECH Warranty & Guarantee responsibility:

ARECH Assurance about Warranty and Guarantee is something what we take seriously for all our clients, we offer lifetime service for our products, followed by Full Assistance and Services.

And we can provide effective service according to mutual agreement if there is problem with your LED Display which was not from us. After warranty period, we will still provide life-long maintenance, and only charge for material cost and labor cost.

We guarantee to all our clients, quality and satisfaction performance for all our products, we have the higher level for LED Display market. Always we try to improve and adapt to the new technology, and come with new ideas to be on top level all the time.

Here on ARECH, Warranty & Guarantee assurance is not just what we take and write on the paper!

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